One Hotline – One of Us Foundation

SOMEONE TO TALK TO, WITHOUT FINANCIAL BARRIERS.

A confidential telehealth service for One Talk participants and One of Us Members an affordable, subsidised first conversation with a mental health counsellor or psychologist.

If you or someone you know is in immediate danger call 000
For 24/7 crisis support contact Lifeline on 13 11 14 or Beyond Blue 1300 659 467

What to Expect

Who Can Access One Hotline

Haven’t attended a OneTALK event or aren’t a Member yet? Find an upcoming OneTALK workshop, or learn about One of Us Membership.

One Talk Participants

Anyone in the community who has attended a OneTALK workshop

One of Us Members

Subscribed members of One of Us

OneHotline provides a single, confidential consultation with a qualified mental health counsellor or psychologist.
This is not ongoing therapy or counselling. It functions as an early intervention and triage service, designed to:

What This Service Is

What Happens

After your session, your counsellor will talk through the right next step with you. Depending on your situation, this might include a referral to a longer-term external service, a connection to your employer's OneProgram benefit , or simply the reassurance and tools to manage what you're facing.

Service

Our services are available to individuals and families experiencing, or at risk of, harm, abuse, or crisis. We exist to intervene early, reduce risk, and prevent the escalation of harmful behaviours in line with our charitable purpose. We support people affected by:

Work & Career Pressures

Personal & Emotional Wellbeing

Financial & Life Pressures

Crisis & Immediate Support

Personal Wellbeing FAQ

No. OneHotline is a brief, single-session triage conversation, not a 24/7 emergency or crisis response service. If you're in immediate danger, please call 000, Lifeline (13 11 14), or the Suicide Call Back Service (1300 659 467).

Yes. Your privacy is protected at all times, and we never share your information without consent, except where required by law to keep you or someone else safe.

Sessions are fully subsidised under a charitable service to OneTALK participants and One of Us Members, funded in part by OneProgram fees and by donations. Contact us if ongoing counselling services is a cost is a barrier for you.

This service is designed as a single, focused conversation rather than ongoing counselling. If you need continued support, we'll help connect you to the right place or discuss what subsidised options are available to continue the service.

One Hotline is currently available to OneTALK participants and One of Us Members. You can attend a OneTALK workshop or find out about Membership to become eligible — or reach out to us directly and we'll point you toward the right support either way.

Getting in touch is confidential, respectful, and judgment-free. Whether you’re seeking help or exploring partnership, we’re here to support you.

0466 497 233

Phone

1300 016 387

services@oneofusfoundation.org

Confidentiality Guarantee

This service is 100% confidential. Your personal information and conversations are never shared without your consent.