One of Us Foundation Limited (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Information provided through contact forms or enquiries
• Any information voluntarily shared when seeking support

We only collect information necessary to provide our services or respond to enquiries.

2. How we collect information

We collect information when you:

• Submit a contact form
• Sign up to our newsletter
• Contact us via email, phone, or WhatsApp

3. How we use your information

We use your information to:

• Respond to enquiries
• Provide support services
• Improve our services
• Communicate relevant updates (if opted in)

4. Confidentiality of support services

All personal information shared in the context of support services is treated as strictly confidential.

We do not share personal or identifiable information with employers.

5. Disclosure of information

We do not disclose personal information to third parties except:

• Where required by law
• Where there is a serious risk to safety
• To service providers assisting us (e.g. secure systems), under strict confidentiality

6. Data storage and security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

7. Access and correction

You may request access to or correction of your personal information by contacting us at:
services@oneofusfoundation.org

8. Cookies and website data

We may use basic website analytics and cookies to improve user experience.

9. Contact

For privacy enquiries:
services@oneofusfoundation.org